top of page

Privacy Policy

Effective Date: March 14, 2026

At The Rose Room, we take your privacy and the confidentiality of your personal information very seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking through this website.

1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, we collect information you voluntarily provide to us via:

  • Contact Forms: Name, email address, and any message content.

  • Booking Services: Information required to schedule consultations or sessions.
     

2. How We Use Your Information
We use the information we collect to:

  • Communicate with you and fulfill requested services.

  • Screen for potential risk or fraud.

  • Provide you with information or advertising relating to our services (only if you have opted in).
     

3. Confidentiality & Therapy Records
Please note that personal health information shared during therapy sessions is protected under professional ethical guidelines and relevant provincial/federal privacy legislation (such as PHIPA or PIPEDA).

  • Data collected via this website is used primarily for administration and scheduling.

  • Clinical notes and records are stored on a separate, secure, and encrypted practice management platform, not within the Wix database.
     

4. Third-Party Service Providers
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Wix: We use Wix to power our site. You can read more about how Wix uses your Personal Information here.

  • Payment Processors: If applicable, your payment info is processed via secure third-party gateways (like Stripe or PayPal).
     

5. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

6. Data Retention
When you submit a form through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.

7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact:
Allison Esau  through our contact form found here.

bottom of page